Answers

Frequently Asked Questions

Find transparent responses regarding privacy, call connections, billing policies, and boundaries.

Talk With Ashu is a voice emotional support line. It connects individuals going through loneliness, emotional weight, stressful days, or simple needs to share with a warm, caring, and dedicated listening companion over a phone line.

All calls are handled securely inside our web app interface. Once you log in and click "Start Call", the call is routed through our private servers. No personal phone numbers are ever revealed, maintaining complete privacy.

Our service uses a simple coin-to-minute ratio. 1 Coin = 1 Minute of conversation. Coins deduct dynamically as the call proceeds. If a call is 8 minutes and 24 seconds, 9 coins will be consumed.

There is no flat connection rate. Call pricing depends entirely on the plan you select when purchasing coins. Packs range from AED 15 for 5 coins up to AED 120 for 60 coins.

No. Your purchased coins do not expire. They remain securely logged inside your profile wallet until you choose to utilize them.

Yes, privacy is a fundamental cornerstone of Talk With Ashu. Conversations are strictly confidential and are never recorded, logged, or transcribed.

Yes, you can hang up or click "Cancel" at any moment. If the call does not connect, no coins are deducted from your account.

If you experience connectivity dropouts or technical issues, please submit a query through support, and we will restore your coin balance. Monetary refunds are issued within 7 days for any unused coins.

No. Talk With Ashu is solely a peer support, conversational companion line. I do not provide psychiatric counseling, medical diagnoses, drug prescriptions, or therapeutic crisis treatments.

If you are experiencing thoughts of self-harm, a psychiatric crisis, or any physical emergency, please immediately call your local emergency numbers (e.g., 112 in India, 911 in USA, 999 in UK) or contact national mental health helplines. This platform cannot support acute crisis interventions.